Exchange Policy

1. Policy Overview

At TIKHIMIRCH, customer satisfaction and getting your perfect fit are our highest priorities. We operate a strict Exchange-Only Policy. If you face any sizing or fitting issues with your order, we offer a hassle-free 10-day Exchange policy from the date of delivery.

2. Eligibility for Exchange

To be eligible for an exchange or store credit, please ensure the following conditions are met:

• Exchange requests must be raised within 10 days from the delivery date.
• Items must be unworn, unwashed, undamaged, and in their original delivered condition.
• All original brand tags, labels, and packaging must be completely intact.
• An unboxing video or photos are required in cases where an item was delivered damaged or defective.

3. Non-Exchangeable Items

The following items cannot be exchanged unless delivered in a damaged or defective condition:

• Items purchased during clearance or mega-sale events marked as Final Sale.
• Custom-stitched or tailored outfits.
• Innerwear, masks, or specific hygiene-sensitive products.

4. Exchange Options & Process

Once your exchange request is approved and the returned item passes quality inspection at our warehouse:

• Size Exchanges: If the ordered size does not fit, we will dispatch the replacement size within 48 hours of inspection.
• Alternative Style / Design: If your required size is out of stock, you can exchange the item for any other product of equal or higher value by paying the difference.
• Store Credit: In cases where a suitable replacement design or size is unavailable, store credit will be issued to your account for future purchases.

5. Reverse Pickup & Shipping Charges

We provide reverse pickup services across most pincodes in India for exchange requests. In cases where reverse pickup is unavailable in your location, you may need to self-ship the item back to us, and shipping costs will be reimbursed as store credit (up to a fixed limit).